Course

Conflict Management for Leaders

Aurelius LMS · Course

Manage your own reactions and resolve workplace conflict without damaging relationships.

5 weeks12 hoursManagers, team leaders and client-facing staff

For organisations

We deliver this program to teams and institutions, tailored to your people.

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What you will be able to do

  • Recognise your own emotional triggers and how they show up at work
  • Pause before reacting in tense moments
  • Listen so others feel understood
  • Identify the interests behind a conflict, not only the positions
  • Have a calm conversation to resolve a disagreement
  • Mediate between team members and know when to escalate

Course map

00Day 1 baselineRecord your starting point before the course begins0/1
  1. Task: Baseline, Day 1Recorded task
01Self-awarenessTriggers and patterns0/4
  1. Your triggersLesson
  2. Patterns under stressLesson
  3. Effect on othersLesson
  4. Quiz: Self-awarenessQuiz
02Self-managementPause and recover0/4
  1. The pauseLesson
  2. ReframingLesson
  3. Recovering after a bad momentLesson
  4. Quiz: Self-managementQuiz
03Empathy and listeningUnderstand before responding0/4
  1. Active listeningLesson
  2. Reading emotionsLesson
  3. Responding with empathyLesson
  4. Quiz: ListeningQuiz
04Understanding conflictWhere it comes from0/4
  1. Positions and interestsLesson
  2. Common causes at workLesson
  3. Conflict stylesLesson
  4. Quiz: Conflict typesQuiz
05Resolving conflictCalm, direct conversations0/4
  1. Opening the conversationLesson
  2. Finding common groundLesson
  3. Agreeing next stepsLesson
  4. Quiz: ResolutionQuiz
06Mediating between othersAs the manager0/4
  1. Your role as mediatorLesson
  2. Running a joint conversationLesson
  3. Follow-upLesson
  4. Quiz: MediationQuiz
07Escalation and follow-upWhen to involve others0/4
  1. Signs it needs HRLesson
  2. Documenting fairlyLesson
  3. Rebuilding trustLesson
  4. Quiz: EscalationQuiz
08Final assessmentShow what has changed since Day 10/1
  1. Task: Final assessmentRecorded task