Customer Service Excellence
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For Corporates & Businesses · Individuals · Institutions
Communication and Presentation Skills
Speak clearly, structure your message and present with confidence in meetings, classrooms and interviews.
Overview
Speak clearly, structure your message and present with confidence in meetings, classrooms and interviews. Includes a Day 1 baseline and a final assessment so progress is measured.
Outcomes
What participants leave with
- Structure any message so the listener knows the point in the first 30 seconds
- Adapt your message to different audiences and levels of seniority
- Deliver a clear 5-minute presentation with confident voice and body language
- Handle questions and interruptions calmly
- Use slides to support, not replace, what you say
- Give a recorded final presentation that beats your Day 1 baseline
Curriculum
Modules
01Message first
Purpose, audience and one clear point
02Structure that sticks
PREP, Present-Past-Future and the rule of three
03Voice and delivery
Pace, pauses, stress and fillers
04Body language and presence
Posture, eye contact, nerves
05Slides and visuals
Fewer words, stronger story
06Questions and pushback
Staying composed under challenge
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Let us design the program your people need.
A 30-minute discovery call to understand your audience, your goals and how success will be measured.