Executive Presence and Leadership Development
Build gravitas, influence senior stakeholders and lead through change at executive level.
For Corporates & Businesses
Conflict Management for Leaders
Manage your own reactions and resolve workplace conflict without damaging relationships.
Overview
Manage your own reactions and resolve workplace conflict without damaging relationships.
Outcomes
What participants leave with
- Recognise your own emotional triggers and how they show up at work
- Pause before reacting in tense moments
- Listen so others feel understood
- Identify the interests behind a conflict, not only the positions
- Have a calm conversation to resolve a disagreement
- Mediate between team members and know when to escalate
Curriculum
Modules
01Self-awareness
Triggers and patterns
02Self-management
Pause and recover
03Empathy and listening
Understand before responding
04Understanding conflict
Where it comes from
05Resolving conflict
Calm, direct conversations
06Mediating between others
As the manager
07Escalation and follow-up
When to involve others
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Let us design the program your people need.
A 30-minute discovery call to understand your audience, your goals and how success will be measured.