Spoken English and Confidence for Work
Everyday workplace English: speak without hesitation, build vocabulary that fits the job and stop translating in your head.
For Corporates & Businesses · Individuals
Problem-Solving and Decision-Making
Define the real problem, weigh options and decide well, while spotting the cognitive biases that distort judgement.
Overview
Define the real problem, weigh options and decide well, while spotting the cognitive biases that distort judgement. Includes a Day 1 baseline and a final assessment so progress is measured.
Outcomes
What participants leave with
- State a problem precisely before looking for solutions
- Break a problem into causes using simple tools such as 5 Whys and issue trees
- Compare options against clear criteria and risks
- Spot common biases such as anchoring, confirmation and sunk cost in your own thinking
- Decide with incomplete information and set a review point
- Communicate a decision and the reasoning behind it
Curriculum
Modules
01Define the problem
Symptom versus cause
02Analyse
5 Whys, issue trees and evidence
03Generate and compare options
Criteria, trade-offs and risk
04Biases in judgement
Common traps and how to counter them
05Deciding under uncertainty
Time pressure, missing data and reversible decisions
06Communicating the decision
Reasons, ownership and follow-up
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Let us design the program your people need.
A 30-minute discovery call to understand your audience, your goals and how success will be measured.