Executive Presence and Leadership Development
Build gravitas, influence senior stakeholders and lead through change at executive level.
For Corporates & Businesses
Emotional Intelligence and Conflict Handling
Read emotions in yourself and others, stay composed under pressure and resolve workplace conflict without damaging relationships.
Overview
Read emotions in yourself and others, stay composed under pressure and resolve workplace conflict without damaging relationships. Includes a Day 1 baseline and a final assessment so progress is measured.
Outcomes
What participants leave with
- Recognise your own emotional triggers and how they show up at work
- Pause before reacting in tense moments
- Listen so others feel understood
- Identify the interests behind a conflict, not just the positions
- Have a calm conversation to resolve a disagreement
- Know when to escalate
Curriculum
Modules
01Self-awareness
Triggers, patterns and their effect on others
02Self-management
Pausing, reframing and recovering
03Empathy and listening
Understanding before responding
04Understanding conflict
Positions, interests and common causes
05Resolving conflict
Scripts for calm, direct conversations
06Escalation and follow-up
When and how to involve others
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Let us design the program your people need.
A 30-minute discovery call to understand your audience, your goals and how success will be measured.